کتاب Management By Process

Preface Sneak Peek:

After the success of our last book Business Process Management: Practical Guidelines to Successful Implementations we believed we had only told part of the process story. We had provided readers with a proven, successful and repeatable framework for the implementation of BPM projects and shown that these projects need to be handed over to the business for the sustainability of the business processes improved as part of the project.

We also provided a chapter called Embedding BPM within the organization, but this only briefly touched the surface of what is required by organizations to become business process-focused and have high performance management.

When speaking to, and consulting with, organizations on how to create an awareness of business processes; how to have managers and staff become more process-focused and managed; we have found that they often do not know where to start or what they should be aiming to achieve. Organizations realize that they have a long way to go to achieve an ideal state but have no overall structured approach of how to get there and what steps they need to take.

This journey is a large and complicated set of tasks for an organization, so we have broken the journey down into seven dimensions. We have then provided, for each dimension, an example of the ideal or, as we have called it, a visionary state and then provide a practical roadmap of how to get there…