کتاب Fundamentals of Business Process Management

Business processes represent a core asset of corporations. They have direct impact on the attractiveness of products and services as perceived by the market. They determine tasks, jobs and responsibilities and by this, shape the work of every employee.

Processes integrate systems, data, and resources within and across organizations and any failure can bring corporate life to a standstill. Processes determine the potential of an organization to adapt to new circumstances and to comply with a fast growing number of legislative requirements.